Frequently asked questions (FAQ)

Once your prescription has been processed administratively, you will receive a track & trace link by email (provided we have your email address).

The average processing time is 1–3 working days after administrative processing.

The total lead time — from prescription request to delivery — averages a maximum of 2 weeks.

Prescription processing timeline:

• Prescriber: 1–3 working days to assess and forward your request.

• Pharmacy: 1–3 working days for preparation and shipping.

• Parcel service: 1–3 working days for delivery.
  

⏳ Have you been waiting more than 2 weeks? Please contact the pharmacy. It is possible that your prescription has not yet been forwarded by your prescriber or there may be a delay with the parcel service.

Do you have a valid repeat prescription?

• Send a scan or clear photo by email to recepten@natuurapotheek.com.

• By post: De NatuurApotheek, Antwoordnummer 30109, 6370 VB Landgraaf, The Netherlands.

• The validity is determined by the remaining number of repeats or the expiration date registered in our system.

No valid repeat prescription?

Your prescriber can send your prescription via one of the following methods:

• Prescription portal: recepten.natuurapotheek.com (for doctors and therapists only)

• Zorgmail Lifeline: log in at www.zorgmail.nl and search for denatuurapotheekbv@lms.lifeline.nl (for practitioners only)

• Fax: +31 15 3614455 (for practitioners only)

• By post within the Netherlands: De NatuurApotheek, Antwoordnummer 30109, 6370 VB Landgraaf (for practitioners and patients)

• By post outside the Netherlands: De NatuurApotheek, Bocholtzerweg 14c, 6369 TG Simpelveld, The Netherlands

Ordering without a prescription?

For ready-made nutritional supplements or our own product lines, no prescription is required.

Please send your order by email to recepten@natuurapotheek.com and include:

• Name, address, date of birth, phone number, and, if applicable, alternative delivery or billing address.

• Per product: name, brand, strength, number of packages, and units per package.

To correctly process your prescription, it must contain the following information:

1. Information from your prescriber

• Full name, address, and city

• Phone number or email address

2. Your personal information

• Initials and surname

• Gender (Mr./Mrs.)

• Date of birth

• Address and, if applicable, an alternative delivery address

• Invoice name and address (if different)

• Mobile phone number and email address

3. Information about the medication

• Name of the medication, including strength (e.g. Thyreoidum tablets 60 mg)

• Quantity (e.g. 180 tablets or capsules)

• Daily dosage (e.g. 2 times daily 3 tablets of 60 mg)

• Number of repeats (e.g. repeat 3 times or repeat until maximum 1 year after prescription date)

Prescription valid for a maximum of 1 year

According to Dutch law, a prescription is valid for a maximum of 1 year. Please ensure that all required information is correctly stated on the prescription in consultation with your prescriber.Missing information may prevent processing and preparation, leading to delays. You may complete missing information yourself in a covering email to recepten@natuurapotheek.com.

The fastest and easiest way is via our webshops:

• webshop.hahnemann.nl → Selection of more than 65,000 nutritional supplements available in the Netherlands.

• shop.superfoodme.nl → Our webshop for organic raw materials and products.
  

Both webshops offer a wide range and fast delivery.

The fastest and easiest way is via our webshop for practitioners: www.euroherbs.nl

Here you will find a wide range of human and veterinary products, including:

• Chinese and Western phytotherapy

• Mycotherapy and orthomolecular products

• Acupuncture supplies and needles
  

Order easily and quickly via EuroHerbsPharmacy.

Price information / quotation

• For indicative prices of our preparations, see the overview of many of our in-house formulations.

• Exact price for bespoke preparations? Request a quotation and include:

• Type of ingredients (raw herbs, capsules, extracts, tinctures, etc.)

• Quantity per ingredient (g/ml per ingredient)

• Total composition (g/ml or number of capsules/tablets of 500 mg)

• Preferred packaging (units, grams or ml per pack)

• We charge a one-off fee of €10 (incl. VAT) for a quotation. This amount is deducted from your order if you proceed.

• Request a quote: email recepten@natuurapotheek.com.

Order processing fees

• Order processing fees are charged with the first prescription submitted by your practitioner.

• Repeat orders of the same prescription, without practitioner intervention or changes, are exempt from these fees.

• Tip: ask your practitioner for an annual prescription (maximum validity in the Netherlands). In practice, one follow-up consultation per year is usually enough, so you typically pay the fee only once a year.

• Note: if there are changes (e.g., composition or dosage), it counts as a new prescription and the fee applies again.

Yes, this is possible.

Prescription received before 12:00 PM → preparation and shipping on the same working day.

Prescription received after 12:00 PM → preparation and shipping on the next working day.

Express delivery costs

• Within the Netherlands: €10 (incl. VAT).

• International: €25 (incl. VAT) due to additional handling and shipping costs.
  

The costs will be charged to:

• The practitioner, if the prescription was submitted by a practitioner (unless otherwise agreed).

• The patient, if the order was placed directly by the patient.

Please note: The parcel service aims for next business day delivery, but we cannot guarantee this.

To meet the needs of our customers, we offer various additional services such as medication reviews, product development, and customized advice.

Overview and rates

✔ Medication review (for patients using synthetic medication)

• Free for customers of De NatuurApotheek

• €10 for customers of Sanjiao and EuroherbsPharmacy

• €25 for non-customers
  

✔ Customized advice (diagnosis, treatment strategy, herbal composition, second opinion)

• Free for customers of De NatuurApotheek

• €25 for customers of Sanjiao and EuroherbsPharmacy

• €50 for non-customers
  

✔ Requesting analysis certificate or composition details

• €10 for customers of De NatuurApotheek, Sanjiao, and EuroherbsPharmacy

• Not available for non-customers
  

✔ Medication passport

• Free for deliveries from De NatuurApotheek

• €5 for other deliveries
  

✔ Product development

• €25 to €50 per hour (depending on case and customer status)

• €2,500 advance possible, depending on case
  

✔ Express prescription NL (submitted after 12:00, shipped same day)

• €10
  

✔ Express delivery abroad (extra personnel and administrative costs)

• €25
  

Why do we apply these rates?

In order to keep our products and preparations affordable, we charge part of the service costs directly to customers. This ensures a fair distribution of costs and prevents rapid price increases. In doing so, we safeguard the long-term continuity of De NatuurApotheek while continuing to meet our customers' needs.